Refund & Cancellation Policy

• Cancellations must be requested within 2 days of placing the order.
• Orders for certain items (such as grocery or some stationery products) cannot be cancelled once they have been processed.
• If a product is damaged or defective, you must notify our Customer Service within 2 days of receipt.
• All refund requests are subject to approval after inspection by our vendors.
• If an item is not as described, report within 2 days. We'll review and make a decision accordingly.
• Products with manufacturer warranties must be addressed to the respective manufacturer.
• Refunds, if approved, will be credited to your BharatCartz wallet only.
• Wallet balance is usable on future purchases and does not expire.
• Approved refunds take 6–7 working days to be processed.

Note: We reserve the right to reject refund or cancellation requests that do not comply with the above conditions.

Last updated: 2 August 2025